The Challenge
Our customer, a renowned provider of bespoke kitchen and furniture solutions, faced challenges in offering highly customised products while maintaining efficiency and quality. They needed a reliable supplier who could provide high-quality, tailor-made doors and frames that would stand out in a competitive market.
The Solution
Bespoke Handmade Ranges
Probox’s ability to deliver unique and bespoke handmade ranges allowed the client to offer exclusive products tailored to exactly what their customers want. This customisation was critical in differentiating their offerings from standard market options.
How has outsourcing doors and frames to Probox benefited you the most?
“We are able to offer truly bespoke handmade ranges tailored to individual customer specifications, completely breaking the mould of stock ranges and the standard doors and frames that are in circulation.”
Exceptional Quality
The client rated the quality of Probox’s 25mm doors and frames as exceptional, receiving consistently positive feedback from their customers regularly.
How do you rate the quality of the doors and frames provided?
“10/10 the build quality is exceptional. The feedback we get in our showroom for 25mm doors and frames is that there is nothing quite like it.”
Reliable Communication and Support
The partnership’s success was also attributed to strong communication and support from the Probox team. The client maintained a close working relationship with their main contacts at Probox, who provided timely assistance with a personal touch.
What are your thoughts on Probox’s communication throughout the process?
“I work closely with Probox and have a good relationship with my two main points of contact who always help where needed.”
Results
Enhanced Production Capacity
Probox’s efficient lead times and reliable delivery schedules played a crucial role in enhancing the client’s production capacity. The predictability of Probox’s service allowed them to better manage stock levels and streamline their production processes.
In what ways has Probox helped you meet deadlines and enhance your production capacity?
“When it comes to quoting a fully bespoke kitchen for a customer, I know I can rely on Probox’s exceptional lead times—nothing else comes close! It’s allowed us to help with cash flow and timings of how we hold stock so we can push our processes lean and efficiently.”
Improved Business Efficiency
The client experienced significant improvements in their business efficiency, thanks to Probox’s bespoke solutions and reliable service. This partnership enabled them to focus on core business areas, enhancing their ability to deliver exceptional products and services to their customers.
How do you find the reliability and lead times from Probox?
“When a date is agreed for delivery, the delivery comes and this is honest feedback. I can’t fault the reliability in that sense – we haven’t had anything late but have had them early at times which is the right way to be.”
Choose Probox today!
Probox has proven to be an invaluable partner for our customers, providing high-quality, bespoke doors and frames and exceptional service.
Our commitment to excellence continues to support leading furniture makers in delivering outstanding products to their customers. Our products are Delivered Right, On-Time, Every Time – The Probox Promise.
To get started on your journey, contact Probox today! You can send an email to sales@proboxdrawers.co.uk or call us on 01280 825 776 and speak to one of our team promptly.